Terms of Service

These terms apply when you book or receive a cleaning service from Hustle Clean LLC (“we”, “us”). Booking a service means you accept them.

Quotes and pricing

• Quotes are based on the information you give us — room count, square footage, fabric type and condition.
• The price we quote is the price you pay for the work quoted. We do not add charges on arrival.
• If the actual job is materially different from what you described (for example, twice the square footage), we will tell you the revised price before starting. You are free to decline at no cost.
• A minimum work order applies. Prices are for residential service in our Chicagoland service area; commercial and tile & grout work is quoted on site.

Scheduling and access

• We provide a two-hour arrival window and will contact you if we are running late.
• You must provide safe access to the property, working electricity and water, and a parking space within a reasonable distance.
• Please clear breakables and valuables from the areas to be cleaned before we arrive.

Cancellations

Cancel or reschedule at no charge up to 24 hours before your appointment. Cancellations inside 24 hours, or a locked-out visit where we cannot access the property, may incur a call-out fee.

Our satisfaction guarantee

If you are not satisfied with an area we cleaned, tell us within 7 days and we will re-clean that area free of charge. The guarantee covers re-cleaning; it is not a cash refund, and it does not apply to permanent damage that existed before we arrived.

What we cannot promise

Cleaning improves the condition of textiles; it cannot reverse damage. We cannot guarantee removal of:

• Permanent dye stains, bleach marks or colour loss.
• Damage that pre-dates our visit — wear patterns, traffic-lane abrasion, delamination, pile distortion, or existing tears and burns.
• Odour or staining that has soaked through to the padding or subfloor, where the source is not the carpet fibre itself.
• Shrinkage or texture change on fabrics with no manufacturer care label.

We will always tell you honestly what to expect before we begin, and we test a discreet area first on anything delicate.

Your responsibilities

• Tell us about known problem areas, prior treatments and delicate materials in advance.
• Keep children and pets clear of wet areas until they are dry — typically 2–4 hours.
• Wet floors are slippery. Take care walking from a cleaned area onto hard flooring.

Liability

We are licensed, bonded and insured. If we damage something through our negligence, report it within 7 days and we will repair, replace or compensate at the item's depreciated value. Our total liability for any job is limited to the amount you paid for that job. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

Payment

Payment is due on completion unless agreed otherwise in writing. We accept cash, credit and debit cards. Overdue balances may accrue interest at the maximum rate permitted by Illinois law.

Website content

The text, images and branding on this site belong to us. Prices, packages and availability shown here may change without notice and are not a binding offer until we confirm your booking.

Governing law

These terms are governed by the laws of the State of Illinois. Disputes fall to the courts of Cook County, Illinois. We would much rather sort any problem out with a phone call first.

Contact us

hello@hustleclean.com
(312) 555-0142
1234 W Fulton Market, Chicago, IL 60607